Job ID: (phone number removed)
Location: Newcastle, UK
Rate/Salary: £45,000 per year
Benefits: Great benefits
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www . hsbtechnical . com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Spare Parts Team Leader.
Typically, this person will be responsible for leading the day-to-day operations of the Spare Parts function, managing customer orders and supplier relationships, while supporting team performance, customer service standards, and commercial growth objectives.
HSB Technical's client is an established and well-regarded business entity.
Duties and responsibilities of the Spare Parts Team Leader:
* Manage a personal portfolio of customer enquiries and parts orders from quotation through to invoice and close-out
* Act as the main escalation point for key customer relationships and supplier issues
* Maintain strong working relationships with OEM suppliers and escalate performance concerns when required
* Lead the resolution of complex customer escalations, stock discrepancies, and supplier issues
* Ensure CRM and ERP systems are maintained accurately
* Oversee customer service levels, ensuring enquiry acknowledgement, quotation turnaround, and order fulfilment targets are met
* Line manage the Spare Parts Coordinator team, including 1:1s, appraisals, performance plans, and recruitment input
* Set and manage team targets for operational output and proactive sales activity
* Develop team capability through training and cross-functional knowledge sharing
* Run weekly team operations meetings to review pipeline, open orders, escalations, and actions
* Support proactive sales growth through quotation follow-up, dormant account re-engagement, and upselling opportunities
* Work closely with internal departments to coordinate parts activity, customer commitments, and commercial opportunities
* Ensure margin discipline is maintained and escalate below-threshold deals for approval
* Produce weekly reports covering performance, pipeline, customer status, and escalations
* Champion QHSE and ISO compliance and support continuous improvement initiatives within business systems
Qualifications and requirements for the Spare Parts Team Leader:
* Proven experience in a B2B parts or technical product environment, combining sales activity with hands-on order management
* Previous experience leading or supervising a small team, including appraisals, target setting, and performance management
* Strong experience improving team performance and driving proactive customer engagement and quotation follow-up
* Confident using CRM systems for managing quotes, orders, opportunities, and pipeline accuracy
* Strong customer service skills with experience handling escalations, supplier disputes, and negotiations
* Computer literate with proficiency in Microsoft Office applications
* Comfortable using ERP and order management systems
* Knowledge of diesel engines, turbochargers, or marine/industrial mechanical components (desirable)
* Experience in marine, offshore, defence, oil & gas, or power generation sectors (desirable)
* Experience with Microsoft Dynamics 365 and/or Microsoft Business Central (desirable)
* Understanding of OEM parts supply, technical drawings, parts catalogues, and international shipping documentation is advantageous
* Must be happy working 100% office-based
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role
Salary description
£40000.00 - £45000.00 per year