This is an important front-facing role where you will provide excellent customer service to patients and support the smooth day-to-day running of the practice.
The successful candidate will act as a key point of contact for patients and will work closely with GPs, nursing staff, and the wider administrative team to ensure enquiries are handled efficiently, accurately, and courteously.
Key Responsibilities
* Greeting patients and visitors in a welcoming and professional manner
* Responding to patient enquiries both in person and over the telephone
* Booking appointments, recalls, and managing appointment systems
* Handling urgent appointment requests appropriately
* Processing repeat prescription requests in line with practice policies
* Managing requests for prescription collection and medication queries
* Recording and distributing documentation accurately and promptly
* Accepting payments for private services and issuing receipts
* Entering home visit requests and escalating where appropriate
* Maintaining patient confidentiality at all times
* Working collaboratively with clinical and administrative staff
* Ensuring the reception area and surgery premises remain tidy and organised
Essential Skills & Qualities
* Excellent communication and interpersonal skills
* Ability to multitask and work efficiently in a busy environment
* Strong organisational skills and attention to detail
* A positive, can-do attitude
* Ability to work well within a team
* Professional, discreet, and respectful of confidentiality
Desirable Skills & Experience
* Previous receptionist or customer service experience
* Experience working within a GP practice or healthcare environment
* Knowledge of Microsoft Office systems
* Friendly, empathetic, and reassuring manner
What We Offer
* Supportive and friendly working environment
* Ongoing training and development opportunities
* Opportunity to work within a dedicated healthcare team
Why Join Us?
At PHL, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment
Salary description
£13.13 - £13.13 per hour