This role is accountable for end‑to‑end delivery ownership of assigned Telecom BSS applications. The Delivery Manager owns outcomes across Run (AMS) and Change (Enhance / Transform) streams, ensuring service stability, predictable delivery, strong governance, and effective stakeholder and financial management within a defined scope.
Key Responsibilities
* Own delivery for assigned Telecom BSS applications, spanning BAU operations and change initiatives
* Act as the single point of accountability for application delivery, performance, and stakeholder coordination
* Manage the integrated application workstack across AMS, enhancements, and transformation programmes
* Lead and coordinate onshore and offshore delivery teams, ensuring clear ownership and execution discipline
* Establish and run delivery and service governance forums (operational reviews, delivery reviews, risk & issue tracking)
* Ensure application readiness for projects and releases including transition, cutover, hypercare, and stabilisation
* Track delivery KPIs, risks, dependencies, and corrective actions for the assigned scope
* Own resource planning, utilisation, budgeting, forecasting, and billing validation for the delivery scope
* Manage escalations internally and with customer stakeholders, driving resolution and service improvement
Domain Skills Required
* Strong experience in Telecom BSS (e.g. CRM, Order Management, Billing, Product, Integration platforms)
* IT Delivery experience covering Application Management and Change Delivery
* Working knowledge of IT service management processes (incident, problem, change, release)
* Experience supporting projects and transformation programmes impacting live applications
* Exposure to commercial delivery models (capacity planning, forecasting, billing)
* Experience operating in global onshore/offshore delivery models
Soft Skills Required
* Strong customer and stakeholder management capability
* Clear ownership mindset with accountability for outcomes
* Effective communication across technical and non‑technical audiences
* Ability to prioritise and balance BAU stability with change demand
* Collaborative leadership across multi‑team, multi‑vendor environments
* Structured approach to risk, escalation, and decision‑making
Salary description
£65000.00 - £75000.00 per year