Main purpose of position:
The post holder will provide high level administration support and information to the Strategy, Engagement & Implementation. They will support the management of the Team inbox's to action the tasks according to priority with the aim of improving the quality of data that is recorded on social care systems. They will also provide support to ensure the efficient running of projects. They will support the administration tasks in relation to external suppliers and contribute to the performance management in relation to the key performance indicators set.
As a Business support officer you will be responsible to:
Undertake and lead on complex administrative tasks in a high volume and deadline driven environment
Manage specific project support tasks with minimal supervision as part of own workload as required by line management
Support the management of team email box(s) to ensure action in a timely way ensuring accurate recording
Ensure data recorded is accurate and concise
Creation, development and maintenance of records, files and statistical information for evidence based data
Handle conflicting priorities from managers being aware of public scrutiny and partnership working within LBC and with local stakeholders requiring a high level of professionalism
Taking on a coordination function between the council and externally commissioned resource to support timely actions and forward planning
Manage the logistics and administration of all identified project meetings, to include suitable minute taking records, ensuring the division maintain a uniformed communication strategy and information flow across all meetings
Maintain and collate management information to meet divisional management requirements, and produce periodic reports within defined time-scales to enable management to review performance
Develop, implement, maintain and monitor administrative systems and procedures to support operational needs of the division, ensure the team is up to date with public information, national and local policies, procedures and strategy
Be able, and as a nominated responsible officer, to undertake the processing of invoices, and stores requisitions, managing the distribution and the returning of laptops and equipment as and when required , maintaining accurate records
To participate and where required facilitate working relationships with teams and staff from other divisions to ensure consistency as far as practicable
Contribute to the maintenance of a healthy, safe, effective working environment, monitoring compliance with legal and regulatory requirements including H&S, property, equipment issues, and IT facilities
Ensure that relevant corporate and departmental procedures are available and kept up to dateSkills and Experience
Demonstrable administrative experience including developing, managing and maintaining complex administrative systems and procedures
Some experience of organising and leading project work
Previous local authority experience or Social Care setting
Ability to communicate and build effective relationships with staff and stakeholders in a polite manner at levels
Ability to write clear letters and reports
Good IT skills
Able to use own initiative
Ability to perform basic calculations and analyse and interpret data
Excellent administrative and organisational skills
Able to provide a quality service to customers
Some understanding of national policy surrounding health and social care
Education to Level 2 Business management or equivalent experience
Able to attend meetings and undertake work at various locations throughout the BoroughAbout Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
Salary description
£14.13 - £14.13 per hour