Are you passionate about making a positive difference in people’s lives? Do you thrive on building strong relationships, delivering excellent customer service, and supporting communities within social housing?
We are seeking a proactive and empathetic Housing Officer to join a dedicated housing team. This is an excellent opportunity for someone with strong communication skills, sound housing knowledge, and a genuine commitment to supporting residents and sustaining tenancies.
The Role
As a Housing Officer, you will play a key role in delivering high-quality housing management services to residents and leaseholders. You will be responsible for managing tenancies, building positive relationships with residents, and ensuring communities are safe, well-managed, and sustainable.
Working closely with repairs, tenancy enforcement, lettings, and housing management teams, you will help deliver an effective and customer-focused housing service.
Key Responsibilities
* Manage a caseload of tenants and leaseholders, providing advice and support on tenancy matters, rights, and responsibilities.
* Conduct tenancy audits, estate inspections, and property visits to ensure compliance with tenancy agreements.
* Investigate and manage anti-social behaviour (ASB) cases, neighbour disputes, and tenancy breaches in partnership with relevant agencies where required.
* Support residents in sustaining tenancies and accessing appropriate support services.
* Liaise with internal teams including repairs, compliance, and neighbourhood services to resolve housing-related issues efficiently.
* Maintain accurate housing records and ensure compliance with data protection and confidentiality requirements.
* Assist with lettings, allocations, sign-ups, and void management processes where required.
* Promote resident engagement and deliver a high standard of customer service at all times.
Skills & Experience Required
* Good understanding of housing legislation, tenancy management, and social housing practices.
* Excellent communication and interpersonal skills with the ability to build strong relationships with residents and stakeholders.
* Ability to manage difficult situations professionally and with empathy.
* Strong organisational skills and the ability to manage multiple cases effectively.
* Experience within housing management, tenancy support, or social housing administration is desirable.
* Ability to work both independently and collaboratively within a team environment
Salary description
£26.00 - £30.00 per hour