MTVH are looking for a Quality Assurance Auditor to lead on delivering a robust and effective quality assurance framework across the Customer Services Directorate on a 12 month fixed term contract. This role is key in driving service improvement, ensuring compliance with regulatory and contractual standards, and promoting a culture of continuous learning and best practice. You will undertake in-depth reviews, audits, and quality assurance visits to assess service performance and identify opportunities to raise standards and improve outcomes for customers.
Therefore, as part of the Operational Risk – Risk & Quality team, you will work collaboratively across the organisation to support teams to improve service delivery. You will analyse findings from audits and reviews, lead on action planning, and share learning across services to ensure consistent quality and best practice.
Key responsibilities
Conduct quality assurance visits, audits, and reviews to assess service quality and compliance
Analyse audit findings and support the completion of action plans to improve performance and reduce risk
Build strong partnerships with internal teams and stakeholders to drive continuous improvement
Develop and maintain systems for monitoring quality assurance, compliance, and performance
Provide guidance and promote best practice aligned to regulatory and governance frameworks What you'll need to succeed
Experience working within a quality assurance or governance role in a regulated environment
Strong understanding of compliance, risk management, and regulatory frameworks
Excellent communication and stakeholder management skills
Ability to analyse complex information and make objective, informed decisions
Self-motivated with the ability to work independently, prioritise workload, and meet deadlines Please note: This role requires an Enhanced DBS check.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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Salary description
£35001.00 - £40000.00 per year