Administrator

Service Administrator

Chadderton

Salary: £24,861

Full Time | Office Based

The Opportunity

Our client is looking to appoint a Service Administrator to join their busy Fire & Security division based in Chadderton. This is a fast-paced operational support role within a close-knit team consisting of three administrators and a manager.

Due to continued workload demands and a recent retirement within the team, they are looking for someone proactive, organised and capable of managing a varied workload independently. This is not a simple data-entry administration role and the successful candidate will play a key part in supporting engineers, coordinating service activity and ensuring operational processes run smoothly.

The business is seeking someone who can quickly become a reliable and self-sufficient member of the team within the first 6 months.

Key Responsibilities

Assess returned jobs on Asolvi and generate revisits where required
Request uplifts on returned jobs when additional funding approval is needed
Raise purchase orders for materials, goods and equipment required for jobs
Order and manage engineer van stock requirements
Vet parts required by engineers and liaise with engineers where necessary
Update Asolvi with engineer stock replenishment information
Process incoming quoted works jobs
Raise subcontractor orders and complete relevant subcontractor forms 
Raise orders for lifters on supplier portals and monitor jobs through to off-hire
Chase suppliers and update proof of delivery records on logs and Asolvi
Record PODs within internal systems and logs
Assist with invoice queries and operational administration tasks
Check engineer updates on customer portals and update where required
Upload certificates and documentation to portals where applicable
Receive incoming alarm activations and respond in line with NSI false alarm management guidelines
Produce and maintain daily SLA reporting
Assist with quotations and operational support activities where required
Support engineers with day-to-day operational requirements
Carry out additional ad hoc duties and management instructions as required
Work collaboratively within the team to deliver excellent customer service
Candidate Requirements

The ideal candidate will have:

Previous experience within a fast-paced office, service administration or operational support role
Strong organisational skills and the ability to prioritise workload effectively
The ability to work independently and use initiative
Excellent communication and problem-solving skills
Confidence managing multiple tasks simultaneously
Good IT and system administration skills
Experience within the following sectors would be advantageous, but is not essential:

Fire & Security
Facilities Management
Construction
Maintenance
Engineering support environments
Candidates from commercial administration or project support backgrounds may also be highly suitable.

Additional Information

This role is primarily office-based in Chadderton
Home working is only available in exceptional/emergency circumstances
Interviews will be conducted face-to-face where possible