About SwiftSwitch
We’re a growing consultancy based in Shoreditch, helping businesses make smarter choices across utilities, from energy and payments to telecoms, waste management and water.
As we continue to grow, we’re looking for a Compliance Officer / Supplier Liaison Executive to join the business.
The Role
We’re looking for a Compliance Officer / Supplier Liaison Executive to oversee sales compliance standards while managing relationships with our utility suppliers.
This role will focus heavily on auditing sales calls, ensuring all compliance procedures are being followed correctly, helping prevent any potential mis-selling issues, particularly within water sales, and reporting findings back to directors and suppliers.
Requirements
What you’ll do:
Listen to and audit sales calls to ensure agents are following correct sales processes and scripts
Monitor compliance around rates, retail fees and disclosures
Identify and prevent potential mis-selling issues
Investigate new complaints raised by customers
Report findings and compliance concerns back to directors and suppliers
Work closely with management to improve sales quality and compliance standards
Act as the main point of contact for utility suppliers
Build and maintain strong working relationships with suppliers across energy and water
Handle supplier escalations and operational issues
What we’re looking for:
Previous experience within compliance or quality assurance
Utilities experience is highly desirable
Strong attention to detail
Excellent communication and relationship management skills
Comfortable listening to and reviewing sales calls
Benefits
Salary: £35,000 - £40,000 DOE
Opportunity to build and own an internal compliance function
Shoreditch office with a lively, social culture
Regular team events and socials
Ongoing training and development
Clear progression opportunities within the business
Hours: Monday - Friday, 8:45am - 5:30pm
Salary description
£35000.00 - £40000.00 per year