Service Coordinator

Engineers rely on you, the office trusts you, and the whole service team runs better because of you — ready to step into that kind of role?

Location: Redditch

Hours: Part time (would consider a four day week) or Full-time, Monday to Friday

Salary: £28,000–£33,000 per annum pro rata

Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F)

If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly. 

Why This Role Stands Out

Full-time, permanent position

25 days holiday (rising 1 day per annum for 5 years) plus bank holidays

Company pension scheme

Training opportunities 

Preventative medical check-ups

Employee events

Full Kitchen area with coffee machine 

Shower for employee use (maybe you like a run at lunchtime)

Your Responsibilities

Create and manage service orders on SAP, ensuring all details are accurate

Save and maintain service documentation (POs, quotes, costing sheets) on the service server

Update contract service schedules including values, visit numbers, and contract/live dates

Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time

Order required parts promptly and keep engineers updated on delivery timelines

File order confirmations and manage parts sign-out where required

Update SAP to confirm whether parts were collected or delivered to site

Match PO parts against job sheets and ensure labour is entered correctly

Support billing once job sheets are received and processed

Mark invoiced jobs on the service calendar for tracking and follow-up

Process invoicing for air testing and air/micro testing (labour + analysis costs)

Ensure job sheets are attached to SAP and sent with invoices when required

Maintain accurate records in service and contract folders

Handle warranty visit administration, confirming cover and filing documentation correctly

Monitor service calendars and chase outstanding job sheets and missing documents

Coordinate calibration returns based on engineer notifications

Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)

Raise return entries to ensure full traceability

Enter POs on SAP using dummy numbers and reconcile costs once invoices are received

Ensure invoices and job sheets are issued, attached, and filed correctly

What We’re Looking For

Essential

Strong admin skills with excellent organisation and attention to detail

Previous experience in a similar role, ie service/aftermarket

SAP experience (or similar ERP system)

Confident managing multiple priorities in a busy office environment

Comfortable with data entry, documentation control, and deadline-driven tasks

Clear communication skills and the confidence to coordinate across teams

Good Microsoft Office skills

📣 Ready to Apply?

We’re reviewing CVs for this Service Coordinator role now — early applications are encouraged.

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📞  (Alcester) |  (Redditch)

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🌍 About Arden Personnel

We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.

We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

🌟 Your next opportunity could be just a call or click away