Reviewing Officer

We are looking for a Reviewing Officer to provide support to the line management and work within the team of Penderels Trust Financial Money Management Department. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: (Hybrid working) Penderels Trust, Resource House, 1A Brandon Lane, Coventry, CV3 3GU

Salary: £25,469 per annum / £11,014 pro rata

Hours: 16 hours per week

Working days & times: Wednesday & Thursday 9:00 am – 2:30 pm, and Friday 9:00 am – 3:30 pm

Perks: Investors in People: Gold Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.

The Role of Reviewing Officer - Your main duties will include:

* Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.

* To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.

* To audit and monitor the accounts for all services provided in the Financial Money Management Department Appointeeships teams including active service users awaiting to be allocated and closure of accounts.

* You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.

* Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PA’s may have been declared to the insurance provider.

* To monitor and update the service users Trackers within the agreed timescale

* Accompanying Independent Living Advisers on Service User visits if necessary

* To liaise with the Local Authorities, DWP and other departments.

* Ad-hoc admin duties

Skills, Experience and Qualification - We are looking for someone with the following attributes:

* Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.

* Ability to work in a fast-paced environment

* Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)

* Ability to input and maintain accurate data records.

* Excellent telephone manner

* Ability to work as part of a team and on own initiative.

* Ability to work flexible and to deadlines.

* Hold minimum GCSE Grade '4’ or equivalent in English and Maths

* This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.

Interviews: If you believe you have what it takes to succeed in the role as Reviewing Officer then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Interviews will take place face to face at our Head office. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).

Closing date: Wednesday 3rd June 2026