Monday to Friday | Day Shift
Up to £35,000 + bonus + excellent benefits
Join a Global Leader in Construction Plant Equipment
We are recruiting for an experienced and highly organised Service Controller to join a world-leading manufacturer of construction plant equipment.
This is an exciting opportunity to become part of a professional and fast-paced service operation where you will play a key role in coordinating engineers, supporting customers, and ensuring industry-leading service delivery.
The Role
As Service Controller, you will be responsible for coordinating the day-to-day activities of the service department, ensuring engineers are effectively scheduled and customers receive exceptional support.
You will act as a central point of communication between customers, field service engineers, and internal departments to ensure all service work is completed efficiently, safely, and within agreed timeframes.
Key Responsibilities
* Coordinate and schedule field service engineers across multiple locations
* Manage service enquiries, breakdowns, and maintenance requests
* Liaise with customers to provide updates on engineer attendance and job progress
* Monitor job completion, service response times, and engineer utilisation
* Raise and process service documentation, quotations, and work orders
* Ensure parts availability and coordinate with the parts department where required
* Maintain accurate service records and system updates
* Support warranty claims and service reporting processes
* Ensure compliance with health & safety procedures and company standards
* Deliver a high level of customer service at all times
Candidate Requirements
* Previous experience in a Service Controller, Service Coordinator, or similar role
* Experience within construction plant, heavy equipment, powered access, commercial vehicles, agriculture, or related industries is highly desirable
* Strong organisational and scheduling skills
* Excellent communication and customer service abilities
* Ability to work effectively in a fast-paced environment
* Good IT skills including service management systems and Microsoft Office
* Strong problem-solving skills and attention to detail
* Ability to prioritise workload and manage multiple tasks simultaneously
What’s on Offer
* Competitive salary package
* Performance-related bonus
* Company pension scheme
* Private healthcare
* Ongoing training and career development
* Opportunity to work with a globally recognised industry leader
* Modern working environment with supportive team culture
* Long-term career progression opportunities
Apply Today
If you are an organised and customer-focused service professional looking to join a market-leading manufacturer within the construction plant industry, we would love to hear from you.
Submit your CV today to be considered for this exciting opportunity
Salary description
£32000.00 - £35000.00 per year