To be considered for the role, you’ll require the following essentials:
Previous experience of working within a legal or professional services environment
Proven experience of working within a team leader, supervisory or people management role
Knowledge of MS Office & Case Management Systems
Knowledge & understanding of compliance & onboarding processes
Excellent communication skills – both written & verbal
Strong organisational skills
High attention to detail
Within this position, you’ll also be:
Guiding & supporting a team to deliver an outstanding customer experience, particularly with new business onboarding
Providing ongoing training, one to one coaching & day to day support to team members
Monitoring of workloads, reviewing team and individual performance and supporting the smooth running of the team
Providing reports to management to provide key insights
Contributing to ideas for process improvement to keep the business running smoothly & efficiently
Working alongside the team in handling onboarding tasks for new business & clients
Managing team resources
Handling of escalations
Collaborating with the wider team and business to resolve any queries and complaints efficiently
Ensuring health & safety standards are being met
Salary & Working Hours
Salary is £28,000 - £35,000 per annum, dependant on experience
Working Hours are Monday – Friday, 9am – 5pm with 1 hours’ lunch
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
See our website for more details and jobs available -
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Salary description
£28000.00 - £35000.00 per year