The main duties will be:
Manage and update customer information using the in-house system
Ensure data accuracy and accessibility.
Process sales orders, quotations and be the point of contact for customers
Provide exceptional customer service by responding promptly to client inquiries via email, telephone
Customer order updates and development including customer feedback
Working with the external sales team and providing support
Raising purchase orders and liaison with suppliers
Ensure timely completion of all administrative duties while adhering to organisational policies.
Other duties that may arise within the customer service team including sickness and holiday cover.
Person Specification
You should be computer literate and happy using new systems.
Experience dealing with customers and providing quotations
Dealing with customer complaints and problem solving
Able to work on your own initiative as well as part of a team
Self-motivated, confident and focused
Professional, courteous and a team player
Strong organisational skills with the ability to prioritise tasks efficiently.
Excellent communication skills in English, both written and verbal.
Proven experience in sales administration or a similar administrative role.
Exceptional time management skills to handle multiple tasks simultaneously.
Customer service orientation with a professional attitude towards clients and colleagues.
In return the company will provide the following benefits :
Canteen
Company pension
Free parking
On-site parking
Salary description
£26436.00 - £26436.00 per year