What the Job Will Be Doing
* Delivering a high-quality housing management service across a patch of properties
* Managing tenancy and estate management issues, ensuring residents receive an effective and customer-focused service
* Carrying out regular estate and block inspections, identifying repairs, health & safety concerns and environmental issues
* Managing anti-social behaviour cases, safeguarding concerns, fly-tipping and tenancy breaches
* Supporting void and lettings processes to minimise turnaround times and maximise occupancy
* Working proactively to improve income collection and reduce rent arrears
* Investigating tenancy issues and preparing documentation for legal action and court where required
* Building strong relationships with residents, resident associations, local authorities and external partners
* Supporting vulnerable residents and signposting to relevant support agencies where appropriate
* Ensuring residents are actively engaged in decisions affecting their communities
* Maintaining accurate records and updating housing management systems
* Working collaboratively with internal teams, contractors and multi-agency partners to deliver excellent housing services
What You Will Need
* Experience working within housing management or a similar customer-facing housing role
* Good understanding of housing legislation, tenancy management and landlord responsibilities
* Experience handling ASB, tenancy breaches and resident complaints
* Strong communication and customer service skills
* Ability to manage a varied workload and work independently
* Experience supporting vulnerable residents and working with partner agencies
* Strong IT and case management skills
* Full UK driving licence and access to a vehicle
Salary description
£28.00 - £28.00 per hour