CRM Automation Manager

CRM/Automation Manager
Halesowen
up to £38,0000
Company Profile
A fantastic opportunity to join a fast-growing business serving customers across the UK. With a collaborative, high-energy office environment, the business is at the forefront of CRM and automation solutions.
As CRM & Automation Manager, you will take ownership of the in-house CRM platform, Leads Hub (built on Go High Level), ensuring seamless automation, system optimisation, and exceptional client support.
What’s on offer?
• Bonus & performance incentive schemes
• Company pension
• Flexitime
• Career progression within a fast-growing business
• Full-time, office-based role
What will you do as CRM & Automation Manager?
* Manage and optimise the Leads Hub CRM (Go High Level platform) for internal teams and clients.
* Develop, refine, and maintain automation workflows for lead management, follow-ups, and sales processes.
* Provide client support and training to ensure effective onboarding and system usage.
* Troubleshoot CRM issues, automation errors, and integration challenges.
Monitor and analyse CRM performance data, providing actionable insights and recommendations.
* Collaborate with marketing and sales teams to implement lead nurturing and retention strategies.
* Maintain accurate documentation and SOPs to ensure smooth onboarding and operational efficiency.
What do you need as CRM & Automation Manager?
* Experience with Go High Level or similar CRM and automation platforms.
* Strong technical understanding of CRM integrations, API connections, and workflow automation.
* A proactive problem-solver who enjoys improving systems and processes.
* Excellent communication skills with the ability to explain technical concepts clearly.
* Strong organisational skills and the ability to manage multiple client requests.
Detail-oriented, self-motivated, and comfortable in a fast-paced environment.
ID: 10931