Day Centre Manager

Day Centre Manager (Outreach & Community Services)

📍 Southend-on-Sea
💰 Competitive Salary
🕒 Full-time | 37 hours per week

The Opportunity

We're recruiting on behalf of a well-established organisation in Southend-on-Sea seeking an experienced and passionate Day Centre Manager to lead both day centre and outreach services.

This is a senior leadership role responsible for delivering high-quality, person-centred support to individuals experiencing homelessness and multiple disadvantage. You will drive service performance, lead multidisciplinary teams, and ensure services are delivered in a safe, trauma-informed, and psychologically informed way.

Key Responsibilities

Service Leadership & Delivery

Provide strategic and operational leadership across outreach and day centre services
Ensure delivery of flexible, person-centred support to individuals at risk
Oversee safe and effective day centre operations, creating a welcoming and supportive environment
Embed trauma-informed and psychologically informed practices across services

Safeguarding & Case Management

Oversee case management quality, including assessments, support plans, and risk management
Lead on complex and high-risk cases, including multi-agency safeguarding responses
Ensure robust incident management and continuous learning

Team Leadership

Manage and support deputy managers and frontline teams
Oversee staff performance, development, recruitment, and retention
Promote a positive team culture focused on wellbeing, accountability, and continuous improvement

Outreach & Engagement

Ensure outreach services are proactive, responsive, and intelligence-led
Drive assertive engagement with individuals experiencing entrenched rough sleeping
Support pathway progression through effective partnership working

Operational Oversight

Lead the day-to-day running of centre-based services
Ensure high standards of health & safety, hygiene, and compliance
Oversee performance targets, data quality, and reporting

Partnership & Stakeholder Management

Build strong relationships with external agencies and community partners
Represent the service at multi-agency forums and meetings
Work collaboratively to improve outcomes and reduce rough sleeping

Financial & Resource Management

Oversee budgets and resource allocation
Ensure compliance with financial procedures and controls

About You

Essential Experience

Strong background in homelessness, outreach, or community-based support services
Experience managing teams in complex, frontline environments
Proven experience handling safeguarding, crisis intervention, and complex cases
Experience working collaboratively with statutory and voluntary sector partners
Track record of delivering services against KPIs and performance targets
Strong understanding of trauma-informed approaches

Skills & Attributes

Excellent leadership and people management skills
Confident decision-maker in high-pressure situations
Strong communication and stakeholder engagement ability
Organised, analytical, and performance-driven
Calm, resilient, and solutions-focused
Passionate about inclusion, dignity, and positive outcomes

Desirable

Experience managing day centre services
Knowledge of local outreach or homelessness pathways
Full UK driving licence

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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