Resolutions Specialist

Resolutions specialist - Poulton-le-Fylde, FY6 8JX - Office Based

£29,000 Rising to £31,000 after probation

Competitive basic salary

Full training and ongoing development

Join a growing, dynamic, and supportive team

Be part of a scale-up business making a real difference in the energy sector

Office-based role in a professional and approachable working environment

This role would suit someone who is:

A confident communicator with strong telephone skills

Resilient and able to remain calm under pressure

Naturally empathetic and able to adapt to different customer needs

Organised with great attention to detail

Motivated and capable of managing their own workload

A team player who can follow structured processes

Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

Experience in credit control or debt resolution

Background in the utilities or energy industry

What You’ll Be Doing:

As a Resolution Specialist, you’ll be the key point of contact between energy suppliers and their commercial customers.

This isn’t a one-size-fits-all collections role – it’s about understanding each business's unique situation taking steps to help prevent future debt, and finding the right solution.

The role of Resolution Specialist:

Proactively contact commercial customers with outstanding balances

Negotiate payment or alternative commercial resolutions

Investigate and resolve customer account queries

Act as an intermediary between energy clients and their customers

Agree and manage payment plans through to completion

Recognise vulnerable customers and tailor your approach appropriately

Identify non-compliant customers and escalate where necessary

Maintain and manage your own portfolio of customer accounts

Achieve individual and team KPIs set by both management and clients