Location: Worthing
Salary: £30,000 per annum
Contract: Permanent, full-time (37.5 hours per week)
Role Overview
We are recruiting an experienced and driven Performance Team Leader to lead a team of Employment / Work Coaches delivering on the Restart programme in Worthing.
As a Performance Team Leader, you will be responsible for driving team performance, quality standards and participant outcomes across the contract. You will lead from the front, managing team capability while also maintaining a small caseload, ensuring participants receive high-quality, tailored support to achieve sustainable employment.
This is a hands-on leadership role requiring strong coaching, performance management and stakeholder awareness, ideal for someone who thrives in a target-driven, customer-focused environment and is passionate about making a measurable impact.
Key Responsibilities
Team Leadership & Performance Management
Lead, motivate and develop a team of Work Coaches to drive performance and quality outcomes
Deliver against agreed KPIs, performance and service delivery targets
Conduct regular caseload and performance reviews to improve team capability
Support underperforming team members through coaching, guidance and intervention
Lead by example to inspire a high-performance, outcome-focused culture Participant & Delivery Support
Manage a personal caseload of participants and support them into sustainable employment
Ensure all participants receive consistent, high-quality support aligned to programme expectations
Support the team to remove barriers to employment and achieve positive outcomes
Identify and promote suitable employment opportunities for participants Quality, Compliance & Customer Experience
Ensure all participant records, documentation and systems are maintained accurately
Maintain strong customer service standards across the team
Ensure delivery meets quality, compliance and audit expectations
Support preparation for contract reviews and performance reporting Stakeholder & Labour Market Awareness
Maintain a strong understanding of the local labour market and employer demand
Support vacancy identification and employer engagement activity
Work collaboratively with internal teams and stakeholders to maximise outcomes
Essential Criteria
Proven experience managing a team in a target-driven, customer-focused environment
Strong leadership, coaching and performance management capability
Experience working within employability, welfare-to-work or similar sectors
Ability to drive performance against KPIs and operational targets
Strong communication, influencing and stakeholder engagement skills
Good understanding of employment legislation and equality, diversity and inclusion
Ability to interpret performance data and understand financial drivers
Desirable Criteria
Experience delivering on the Restart programme or similar DWP-funded contracts
Knowledge of the local labour market
Level 5 qualification in Leadership & Management (or equivalent)
Personal Attributes
Driven, proactive and outcome-focused
Energetic and able to motivate others
Resilient and able to work under pressure
Professional, confident and compassionate approach
Flexible and adaptable to change
Strong integrity and customer focus
Benefits
25 days annual leave plus 8 Bank Holidays
Opportunity to lead a high-impact employability programme
Ongoing professional development and progression opportunities
Additional Information
Enhanced DBS required (paid by employer)
Full UK driving licence and access to own vehicle required
Occasional flexibility required to meet business needs
How to Apply
For more information or to apply for the Performance Team Leader role, please contact:
Robert Rowe (phone number removed) (url removed)
Salary description
£30000.00 - £30000.00 per year