Burton-upon-Trent, DE14
£28,000 – £30,000 DOE
Reporting to: Operations Manager TS
About the Role
We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.
The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.
Key Responsibilities
Order Receipt & Creation
Receive customer orders via telephone, email, transport portals, and other communication methods
Accurately input and manage orders using the Tra+ operating system
Ensure all orders align with FTC-specific requirements
Operational Solution Management
Match customer requirements with appropriate transport solutions using approved supplier selection processes
Coordinate collections and deliveries across the transport network
Communicate schedules, delays, and operational updates professionally and efficiently
Ensure all operational requirements are met, including:
Opening times
Site safety procedures
Driver PPE requirements
ADR requirements
Customs documentation
Security procedures
Transit time expectations
Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS
Administration & Reporting
Produce bespoke KPI reports for key clients
Monitor profitability alongside the Operations Manager TS
Provide weekly customer service reports to management teams
Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges
Commercial Responsibilities
Attend client meetings when required by management
Proactively seek opportunities for additional business growth and customer development
About You
Previous experience within transport, logistics, or freight forwarding operations
This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar
Strong organisational and communication skills
Ability to work effectively in a fast-paced environment
High attention to detail and problem-solving ability
Confident using transport management systems and Microsoft Office
Customer-focused with a professional and proactive approach
Commercial awareness and ability to build strong client relationships
What We Offer
Competitive salary of £28,000 – £30,000 depending on experience
Opportunity to join a growing and supportive team
Career development opportunities within the transport and logistics sector
Dynamic and varied working environment
If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.
For any further questions, please contact Shannon Clough at Interaction Recruitment Leeds using (phone number removed) / (url removed)
Salary description
£28000.00 - £30000.00 per year