Customer Service Administrator

Customer Service Administrator

Location: Sandbach - Office Based
Salary: £28,000 - £35,000 dependent on experience + benefits

An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach.

This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.

The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.

Key Responsibilities

Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals
Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork
Prepare customer budgets and monitor customer spend, making adjustments where required
Proactively follow up customer accounts where there has been a reduction or pause in activity
Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution
Process customer orders in line with company procedures
Create quotations for existing customers and proactively follow up opportunities
Manage incoming calls and act as the first point of contact for customer enquiries
Maintain accurate customer records and general business documentation
Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification
Liaise with customers to arrange waste collections and service bookings
Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications
Update and amend audit reports where required
Create and print customer labels, including bespoke label designs
Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments Requirements

The ideal candidate will have:

Previous experience within a customer service, administration, account coordination, or office support role
Strong organisational skills with excellent attention to detail
Confident and professional communication skills, both written and verbal
The ability to manage multiple priorities and work effectively in a busy environment
A proactive and positive approach to problem solving
Good IT skills, including experience using Microsoft Office and internal systems
Confidence communicating with customers via telephone and email Benefits

Competitive salary of £28,000 - £35,000 dependent on experience
Opportunity to join a growing and successful business
Genuine career development and progression opportunities
Supportive and collaborative working environment
Varied and rewarding role with real responsibility
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term