The Internal Sales Manager is responsible for leading, coaching and developing the SME (Subject Matter Expert) team to generate revenue, manage pipelines and achieve performance targets, setting KPIs, improving conversion rates and implementing sales strategies for the Cruise division.
Key Responsibilities of the Internal Sales Manager:
* Execute sales plans by managing existing customer accounts, nurturing new opportunities within accounts managed by SMEs.
* Provide ongoing training and professional development for SME team and manage all people related aspects of the SME team, including recruitment and performance management.
* Set and track sales targets, produce reports, and conduct monthly forecasts.
* Support business development initiatives through development of strong relationships with existing customers.
* Monitor and analyse key performance indicators (KPIs) to measure team effectiveness and productivity.
* Take lead on core product range pricing, working closely with procurement to maintain best profit margin.
* Liaise with internal departments, such as operations and internal account support teams to ensure customer expectations are met.
* Ensure adherence to sales, finance, and legal compliance, policies and procedures.
* Manage tender and RFP process.
* Implement training and development programs to upskill the SME team.
* Contribute to digital sales transformation initiatives to enhance efficiency, reach and company image.
* Instil pipeline discipline around SMART next steps, accurate values and close dates and adhering to gateway sign offs.
Skills and Experience of the Internal Sales Manager:
* Proven sales management experience, ideally in an inside sales environment.
* Demonstrable understanding of sales techniques, lead generation and closing strategies.
* Strong leadership, team management, coaching and motivational skills.
* Analytical and organisational skills with the ability to analyse metrics to improve performance.
* Experience in a B2B sales environment, particularly within leisure, retail and/or hospitality industry preferred.
* Familiarity with data analysis and reporting tools for monitoring sales performance.
* Experience in managing customer relationships and ensuring customer satisfaction (NPS).
* Proficiency in CRM/ERP software and Microsoft Office Suite.
* Track record of improving conversion rates and time to close metrics.
Personal Attributes of the Internal Sales Manager:
* Excellent interpersonal and communication skills.
* Analytical mindset with the ability to use sales metrics to drive decisions and improvements.
* Exceptional communication, negotiation, and problem-solving skills.
* Ability to thrive in a fast-paced, target-driven environment.
* Collaborative approach to relationship management with internal and external stakeholders.
* Energetic and engaging personality with a consultative approach to team management.
* Someone who is not afraid of courageous conversations and following up.
If this sounds like the role for you, or if you’d just like to know a bit more… apply now!
Sales Manager, Management, SME, Internal Sales
Salary description
£60000.00 - £80000.00 per year