We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motived and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:
Proactively keeping customers updated on existing orders and advise of delays as necessary
Processing orders in a timely manner on our internal CRM system
Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
Co-ordinating customer returns and credits
Ensure all internal and external customer queries are responded to in the agreed time scales
Respond to live chat enquiries promptly and resolve efficiently
Complete daily allocated tasks as per the Customer Services Team rota
Required Skills & Experience:
Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
Experience of sales order processing systems useful (full training on the job)
You will be friendly and ambitious with an excellent telephone manner and communication skills
You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment
You will be confident and approachable
You will be able to deal with a large volume of sales calls/ customer queries
You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
You will be flexible / multi- tasker
Great communicator
Problem solver
Organised & Process orientated
You will have the ability to know how to prioritise and deal with tasks as and when they come in
You will be pro-active and detail conscious / orientated.
Minimum grade C in English and Maths GCSE
Previous experience of working in a customer facing/focused role (preferred)
Experience in working in a B2B sales environment (desirable)
What we offer:
* Competitive salary
* Employer matched 5% pension contribution
* Life assurance
* Discretionary annual bonus
* 25 days annual leave plus bank holidays
* Extra paid day off for your birthday
* Additional holiday purchase scheme
* Paid day off for volunteering
* Reward Gateway
* Eyecare vouchers
* Cycle to work scheme
* Employee Assistance Programme
* Sharesave
* Professional training contributions
* Calendar of wellbeing events
Hours of Work:
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers.
Shift times are:
Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30
Daily breaks are 2 x 15 minutes and 1 x 50 minutes
Salary description
£28000.00 - £28000.00 per year