Rate: £500/day (Inside IR35)
Location: Leeds, 1 to 2 days/month onsite
Duration: Until November 2026
Start: ASAP
The Role
An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements.
Key Responsibilities
Lead service design activity from discovery through to live across one or more workstreams
Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities
Produce journey maps, service blueprints, and experience maps to a high standard
Work closely with user researchers to keep design decisions evidence-led
Contribute to alpha and beta phases and support GDS service assessments
Present design work clearly to senior clinical and operational stakeholders
Essential Requirements
Proven NHS or Government service design experience - non-negotiable
Deep knowledge of GDS standards and the service design lifecycle
End-to-end service design experience across multiple phases
Strong facilitation skills with mixed, senior stakeholder audiences
Confident communicator able to present to clinical and programme leadership
Experienced in agile, multidisciplinary delivery teams
Apply now or email for more information
Salary description
£500.00 - £500.00 per day