Client & Public Liaison Officer

Role: Client and Public Liaison Officer
Rate: £(Apply online only)/day (DOE)
Location: Chester
 
How do you keep communities informed and engaged while major highway works are taking place? If you enjoy stakeholder engagement, customer communication and working in fast-paced environments, this Client & Public Liaison Officer opportunity could be a great fit.
 
We're recruiting for a freelance Client & Public Liaison Officer to support a highways maintenance contract across the North West. This is an immediate start opportunity offering a competitive day rate on a month-to-month rolling contract.
 
Job Role
As a Client & Public Liaison Officer, you'll manage customer enquiries, stakeholder communications and public engagement activity linked to planned and reactive highway works. The Client & Public Liaison Officer will work closely with operational teams to deliver clear, timely and customer-focused communications.
 
Key responsibilities:
·Handling customer enquiries and complaints in line with KPIs
·Producing notices, emails and public communications
·Supporting engagement with councillors, parish councils and community groups
·Monitoring customer feedback and escalating issues where required
·Supporting reporting, KPI tracking and stakeholder updates
 
Requirements
·Experience in customer engagement, communications or stakeholder-facing roles
·Strong written and verbal communication skills
·Ability to manage multiple priorities in a fast-paced environment
·Experience handling customer complaints and escalations
 
Desirable:
·Highways, infrastructure or local authority experience
·CRM or customer case management system experience
·Communications or stakeholder management qualifications
 
We are looking at interviewing for this position immediately, so to be considered please click APPLY NOW or call Luke Clifford on (phone number removed)