This role is working within the Council’s Crisis and Resilience Fund, supporting residents by processing applications, assessing eligibility, and providing advice and referrals where needed.
Duties Include:
* Processing applications using the Council CRM system
* Assessing applications and making decisions in line with policy
* Contacting applicants by phone, email, and letter
* Referring residents to support organisations where required
* Keeping accurate records and updating systems
* Working with colleagues to ensure applications are processed quickly and accurately
* Supporting the rollout of new processes and procedures
Requirements:
* Previous experience in a customer service or casework-based role
* Strong IT skills and experience using CRM or case management systems
* Excellent communication skills
* Ability to work in a fast-paced environment
* Good attention to detail
Desirable:
* Experience working with benefits, financial support, or crisis support services
* Local authority or public sector experience
* Knowledge of support services for vulnerable residents
Additional Information:
* Office based during training and onboarding
* Hybrid working may be available after training
* Daily office cover required on a rota basis
Working Hours & Pay:
* Monday to Friday
* 9:00am – 5:00pm
* £13.65 per hour
* Weekly pay via the agency!
Interested? Please apply now with your up-to-date CV. For more information please call (phone number removed)
Salary description
£13.65 - £13.65 per hour