Data and Monitoring Officer

Data and Monitoring Officer

£26,229 per annum

Birmingham Mind Offices, Albert House, Birmingham (Hybrid)

Full-Time

Permanent

Hours:37.5 Hours per week

We have an opportunity for a data driven individual to help ensure that we have systems, processes, and measurement tools to monitor and evaluate the impact of our mental health services. Birmingham Mind are the city’s leading independent mental health charity and every day we use data to inform the decisions we take, ensuring we provide excellent care and support for people where and when they need it.

With strong Excel skills you will demonstrate a passion for analysing complex data and compiling reports for both internal and external stakeholders. You’ll act as a System Administrator for our CRM system and assist with the continual improvement of the organisation's database.

Key Responsibilities:

· Assisting the Performance & Evaluation Manager to build questionnaires and data collection tools within the organisation’s database, to ensure that the organisation can effectively monitor and evaluate the outcomes and value of its many different services.

· Support the development and delivery of training and awareness programmes throughout the organisation on data and our systems.

· Lead data cleaning and processing for monthly data submissions to the NHS Mental Health Services Data Set (MHSDS) and other regular reporting.

· Export and analyse data from our CRM database (VIEWS), regularly producing data visualisations and reports, working closely with service managers and partner organisations often within tight time scales.

About You:

To be successful, you will be highly numerate and confident working with quantitative data and will have experience of using monitoring and evaluation tools. Strong Excel skills are a must with the ability to convey data insights and training across the organisation.

You’ll be meticulous in your approach and able to work to tight deadlines. We’re looking for an individual that holds a relevant qualification or experience that includes research, evaluation or handling of data.

Apply now to help us deliver “Better Mental Health for All” in Birmingham.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

We are very proud of our diverse workforce and actively encourage applications from people that come from minority communities.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Monday 8th June 2026

Interviews are expected to take place week commencing Monday 22nd June 2026