The Opportunity
This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence.
The Role
You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network.
This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement.
What We’re Looking For
Degree in Mechanical Engineering (or equivalent technical background)
Proven experience leading teams within a technical/engineering environment
Strong understanding of mechanical systems and technical applications
Experience managing technical enquiries, quotations or solution-driven workflows
Commercial awareness with the ability to identify opportunities from demand
Highly organised with strong attention to detail
Confident communicator, able to engage across technical and non-technical audiences
Key Responsibilities
Leadership & Team Management
Lead, develop and performance manage the Technical Services team
Set clear priorities, workflows and service standards
Build a collaborative, knowledge-sharing culture across the function
Technical Oversight & Delivery
Act as the escalation point for complex technical enquiries
Oversee the triage and prioritisation of all incoming enquiries and quotation activity
Ensure technical accuracy across solutions, specifications and applications
Support technical evaluation to determine the correct solution pathway
Process, Systems & Continuous Improvement
Own and optimise Technical Services workflows, processes and automations
Drive improvements across enquiry management, technical response and delivery timelines
Manage and maintain technical resources, documentation and knowledge libraries
Ensure alignment with wider business strategy and operational goals
Commercial & Customer Impact
Partner with sales and commercial teams to identify upsell and solution opportunities
Support technical input into bids, projects and complex customer requirements
Ensure a consistently high standard of customer experience and responsiveness
Cross-Functional Collaboration
Act as a key interface between technical services, engineering, sales and operations
Support field sales, customer service teams and internal stakeholders
Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
Compliance & Technical Governance
Support compliance-related enquiries (e.g. material standards, regulatory requirements)
Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
Opportunity to shape and lead a critical technical function
Work within a premium, globally recognised engineering environment
High-impact role with real influence across operations and customer delivery
Platform to progress into broader leadership or commercial roles
Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options
This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today!
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search
Salary description
£30000.00 - £45000.00 per year