We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
About the Night Concierge role:
Join a team where your presence truly matters as a Night Concierge at our Launchpad Service in Newham. These services operate 24/7, providing short-term, emergency accommodation for people experiencing homelessness. You’ll play a key role in maintaining a safe, calm and respectful environment overnight, ensuring each person who walks through our doors is met with dignity and care at a critical time in their life.
Your nights will involve a balance of practical responsibilities and compassionate engagement. From conducting regular building checks and monitoring CCTV to managing access and maintaining clear records, you’ll help ensure the smooth running of the service. You’ll also be there to provide person-centred, trauma-informed support, whether that’s through a quiet conversation, offering reassurance to someone struggling to sleep, or responding calmly and appropriately to an emergency. At every step, your role helps create the stability and safety that allows clients to begin thinking about their next steps.
At Single Homeless Project (SHP), we believe in the power of every role to make a difference, and we’re committed to helping you grow while you do it. With structured development opportunities, expert training, and a strong focus on progression, you’ll be supported to build a meaningful career in a values-driven organisation that puts people first.
This role operates on a rolling rota with the following working pattern:
Week 1: Mon, Tues, Wednesday, and Thursday
Week 2: Mon, Tues and Wednesday
Please note that this role involves shift work, including a combination of early shifts (8:00 AM – 3:30 PM) and late shifts (2:30 PM – 10:00 PM), with shifts scheduled every other weekend.
About you:
You don’t need to have done this exact role before but we’re looking for people who are:
Reliable, observant, and able to maintain clear professional boundaries.
Experienced in supported housing, security, homelessness services, or similar environments.
Confident managing challenging situations, including escalating or de-escalating incidents.
Understanding of safeguarding and the importance of creating a safe environment.
Comfortable with a mix of routine tasks (like checks and monitoring) and responsive, people-focused work.
Able to apply a trauma-informed, empathetic approach, even during difficult or unpredictable moments.
Our attractive benefits package includes:
A salary increase after successfully completing six month's probationary period
A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
Staff Health Cash Plan and discounts scheme
Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Closing date: Sunday 31st May at midnight
Interview date: Tuesday 9th June online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Night Concierge - we'd like to hear from you!
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited
Salary description
£28860.00 - £28860.00 per year