Desk Based Account Manager

Desk-Based Account Manager - Gravesend

About the Role

We're looking for a proactive, customer-focused Desk-Based Account Manager to join our sales team based in Gravesend.

This is an exciting opportunity to play a key role in driving customer success and business growth. You'll be at the heart of customer relationships-managing accounts, responding to enquiries, developing opportunities, and ensuring our customers receive outstanding service every time.

You'll also work closely with our wider commercial and marketing teams, helping shape product development and staying ahead of market trends in the packaging and construction sectors.

If you enjoy building relationships, spotting opportunities, and being part of a fast-paced, supportive team-this role is for you.

What You'll Be Doing

Customer & Sales Growth

Manage a portfolio of existing customers, building strong relationships and encouraging repeat business in partnership with the External Sales Team
Respond to incoming enquiries and convert leads into successful orders
Identify upselling and cross-selling opportunities across our packaging range
Work closely with field sales colleagues to deliver a seamless customer experience
Keep CRM records accurate and up to date, including quotes and customer interactions

Marketing & Product Development Support

Proactively engage customers via phone and email to promote products and services
Support marketing campaigns and new product development initiatives
Share real-time customer feedback to help shape new product ideas and improvements
Stay informed on packaging, construction trends, competitor activity, and market developments
Contribute insights that help drive smarter commercial decisions

Collaboration & Performance

Work closely with internal and external teams to deliver excellent customer outcomes
Support monthly sales reviews and performance tracking against targets
Help ensure a joined-up, customer-first approach across the business

What We're Looking For

Experience in sales, account management, or a B2B/customer-focused environment (packaging or trade experience desirable)
Strong communication skills with the ability to build relationships over phone and email
Commercial awareness and curiosity about market trends and customer needs
Confidence working with targets and performance measures
Highly organised, self-motivated, and comfortable using IT systems (Outlook, Excel, CRM tools)

Desirable Experience

Familiarity with the packaging industry (full training provided)
Experience working with end users, distributors, or in a creative/problem-solving role

What We Offer

Company pension plan
Company-funded medical cash plan
Long service awards and enhanced pension contributions
25 days holiday plus bank holidays
Free on-site parking
Complimentary coffee, tea, and fruit in the officeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people