Senior Service Designer

Senior Service Designer
Salary: £44,241 - £58,997per annum
Vacancy Type: Permanent
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading.
Apply before 11:55 pm on Sunday 31st May 2026
About the job
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary.
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
* Flexible working options where we encourage a great work-life balance.
Job description
Your responsibilities will include, but aren’t limited to:
* Designing services which meet the Government Service Standard
* Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
* Translate actionable insights from user research and other insight sources into accessible designs
* Ensuring services meet public sector accessibility regulations
* Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System
* Will prototype website designs and UI elements as required.
* Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
* Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
Required experience:
* Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables
* Experience of agile delivery and awareness of agile tools and how to use them
* Iterative and rapid prototyping with multidisciplinary teams
* Good understanding of responsive design and designing for mobile first
* Experience of delivering simple and clear communication of technical designs to non-technical stakeholders
* Experience of designing against constraints
* Awareness and experience of working to accessibility standards
* Strong understanding of information architecture, interaction design, visual design and prototyping.
* Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial.
To Apply
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application