Operations Manager — Luxury Haircare Brand

Operations Manager — Luxury Haircare Brand
Kensington, London | £35,000–£45,000 + NYC Travel
Full Time | 4-5 day working week in the studio | 3 Saturdays per month required
Our client, is an award-winning luxury wig brand with studios in London and New York, serving a global customer base across 120+ countries. As they continue to scale, they are looking for a highly organised, hands-on Operations Manager to oversee the day-to-day running of their Kensington studio and support their wider operations.
This is a fast-paced, people-focused role at the centre of the business, working closely with the Founder, studio team, customer service, and e-commerce operations.
Key Responsibilities
* Manage daily studio operations and staff rota
* Lead and support front-of-house, stylists, and customer service teams
* Ensure exceptional client experience and smooth appointment flow
* Oversee fulfilment, inventory, and click-and-collect processes
* Handle operational issues and customer escalations professionally
* Improve systems, processes, and operational efficiency
* Act as the key liaison between London and New York studios
* Provide weekly operational reporting to the Founder
What We’re Looking For
* Previous experience in operations, studio, retail, or general management
* Strong organisational and people management skills
* Calm under pressure with excellent problem-solving ability
* Comfortable working with systems, scheduling, and reporting tools
* Hands-on attitude with strong communication skills
* Available to work 3 out of 4 Saturdays per month
* London-based and able to work primarily on-site in West Kensington
Desirable
* Experience in beauty, luxury retail, or premium service environments
* Familiarity with Shopify, booking systems, or e-commerce fulfilment
* Experience in a fast-growing business
What We Offer
* £35,000–£45,000 salary depending on experience
* Twice-yearly travel to our New York studio
* Career growth within a rapidly scaling international brand
* Direct mentorship from the Founder
* Friendly, ambitious team culture
To apply, please submit your CV and a short cover note outlining your experience to ACS Recruitment Consultancy