Box Office Manager

Box Office Manager
Salary: £35,000 per annum
Location: Leicester Square Theatre, London WC2H 7BX
Full-time, Permanent - 40 hours per week (including evenings and weekends)
What we offer
* Salary of £35,000 per annum
* 20 days holiday plus bank holidays, rising with length of service
* The opportunity to work in one of London’s most exciting entertainment venues
* A collaborative and energetic working environment
* The chance to work closely with a wide range of productions, performers and industry professionals
Leicester Square Theatre is one of London’s best-loved entertainment venues, sitting at the heart of the West End and hosting an exciting programme of comedy, theatre, music, podcasts, cabaret and live events across two busy venues.
We are looking for an experienced and highly organised Box Office Manager to lead the day-to-day running of our Box Office operation, ensuring an outstanding customer experience while supporting ticket sales, visiting productions and commercial performance across the business.
This is a varied, fast-paced role suited to someone who enjoys live entertainment, thrives under pressure, and can confidently balance customer service, administration, team leadership and sales performance.
The Role
Reporting to the Sales Manager, you will oversee all Box Office operations across Leicester Square Theatre and the Museum of Comedy. From managing on-sales and promoter relationships to leading the Box Office team and monitoring ticket sales performance, you will play a key role in the smooth running and continued success of both venues.
You will also work closely with Sales and Marketing teams to support campaigns, customer communications and audience engagement initiatives.
Responsibilities include:
* Manage the day-to-day operation of the Box Office across both venues
* Lead, support and develop the Box Office team, including rotas, training and performance management
* Build and manage events using ticketing and website systems including Ticketsolve and Wordpress
* Liaise with promoters, agents and visiting productions regarding ticket sales, allocations, guest lists and reporting
* Monitor ticket sales and occupancy levels, helping maximise revenue through pricing, promotions and tactical discounting
* Oversee show on-sales and ensure all event information is accurate and delivered on time
* Produce and distribute accurate sales and Box Office reports
* Manage customer communications, enquiries and access bookings
* Work collaboratively with Sales and Marketing teams to support campaigns and audience growth
* Review and improve Box Office systems, processes and operational efficiency
* Ensure excellent customer service standards are maintained at all times
Skills and experience
We are looking for someone who combines strong organisational skills with a calm, professional approach and a genuine passion for live entertainment.
You will ideally have:
* Experience using Ticketsolve or another leading ticketing system
* Previous experience within live entertainment, theatre, comedy, events or a similar environment
* Experience managing, motivating and developing a team
* Strong communication, administrative and IT skills
* The ability to multitask and prioritise effectively in a busy environment
* Excellent attention to detail and customer service skills
* Experience liaising with promoters, agents and external stakeholders
It would also be beneficial if you have:
* Knowledge of the arts, theatre or comedy sectors
* Experience improving systems and operational processes
* An understanding of staff management or personnel systems
To apply, please submit you latest CV and Cover letter.
Closing date: Monday 8th June 2026 at 10am
Please note: due to the nature of the role, regular evening and weekend work will be required.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful