This role will require an individual to manage support chats, calls & emails as well as being the first point of contact for technical support requests.
Location: Borehamwood, Hertfordshire
Hours: 9am to 5:30pm Monday to Friday - there could be some flexibility on this
Contract: Temp or Contract (to be discussed at telephone interview stage)
What are we looking for?!
Proven experience in a helpdesk or technical support environment - knowledge of Google Workspace
An individual who is a keen problem solver with a passion for excellent customer service
Excellent troubleshooting abilities
Ability to work independently as well as in a team
Create processes, ability to monitor IT equipment and maintain documentation
Duties include:
Logging & resolving all IT issues in agreed time frame
Installing and configuring computer hardware, software, printers etc.
Invetigate software and hardware faults/issues
Monitor & maintain all IT equipment
Building & Managing relationships with all departments as well as suppliers
Set up new starters and train new staff
Work on various ad-hoc projects
If you are interested in this role, please apply below with your most recent CV.
BARNTEMP
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Salary description
£30000.00 - £35000.00 per year