Nottingham / Hybrid
£65,000 - £75,000 + Excellent Benefits
Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors.
This is a customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes.
The role would suit an experienced Service Delivery Manager, Technical Delivery Manager or Project Delivery professional with previous experience working within MOD, defence, cyber security or secure government environments.
The Role
Manage the successful delivery of secure customer projects and services
Build and maintain strong customer and stakeholder relationships
Drive service delivery, governance and reporting across multiple programmes
Manage project scope, schedules, risks, budgets and resources
Coordinate internal technical teams, third-party suppliers and customer stakeholders
Support delivery within Secure by Design and security-focused environments
Provide regular delivery updates to customers and senior stakeholders
Identify and mitigate delivery risks and issues proactively
Support continuous improvement across service delivery and operational processes
Assist with customer engagement and pre-sales support activities
Skills & Experience Required
Previous experience within a Service Delivery Manager, Delivery Manager or Technical Project Management role
Experience delivering services or projects within MOD, defence, government or secure environments
Strong customer-facing stakeholder management experience
Experience managing technical or software delivery teams
Strong understanding of governance, risk management and service delivery processes
Experience working within Agile and Waterfall delivery environments
Commercial awareness and experience managing customer expectations
Strong communication and organisational skills
Experience using project management and collaboration tools including Office 365 and Atlassian products
SC Clearance or eligibility to obtain clearance highly desirable
Desirable Experience
Defence technology or cyber security sector experience
Experience working with prime contractors or government customers
Secure-by-Design or security-focused delivery experience
PRINCE2, Agile, ITIL or similar certifications
This is an excellent opportunity to join a growing specialist technology organisation delivering impactful secure programmes across defence and government sectors.
If this role sounds like a strong fit for your background, click APPLY NOW for immediate consideration.
Service Delivery Manager - Defence / Cyber Security - Nottingham / Hybrid / Location Independent - £65,000 - £75,000 + Excellent Benefits
Salary description
£65000.00 - £75000.00 per year