Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Sunday 31st May 2026
📍 Location: Swansea (This role is suitable for hybrid working)
💷 Salary: £44,241 – (The base pay is £44,241. In addition to this the role includes an additional 35% shift allowance)
A Civil Service Pension with an employer contribution of 28.97%
🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
🏆️ Available Positions: 1
As a Senior Infrastructure Operations Engineer (SEO), you will provide visible, confident leadership across a 24/7 Operations Centre–led service, bringing together Network Operations Centre (NOC), Security Operations Centre (SOC) and Platforms’ monitoring capability into a single, well-coordinated operational function.
You will provide leadership accountability for a shift of up to 8 engineers, setting direction, agreeing priorities and ensuring the safe, timely and effective operation of DVLA’s critical infrastructure and application services. Acting as the senior operational lead on shift, you will balance incident response, routine operational activity and continuous improvement, whilst maintaining clear ownership and control at all times.
Top Responsibilities
* Provide clear, confident leadership for the shift, setting priorities, allocating work and maintaining operational oversight across monitoring, alerting and response activities.
* Unite Operations Centre and Platform capabilities on shift, ensuring engineers work to shared standards, processes and outcomes rather than siloed disciplines.
* Oversee proactive monitoring of infrastructure and applications services, ensuring alerts are meaningful, action oriented and increasingly supported by automation.
* Take senior ownership of incidents on shift, directing investigation and resolution activity, maintaining control of progress and ensuring timely escalation where required.
Benefits
* Best in class learning and development tailored to your role
* An environment with flexible working options where we encourage a great work-life balance
* A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
* Generous employer contribution of 28.9%, depending on chosen pension scheme
* Flexible working options where we encourage a great work-life balance
* Digital communities with clear career frameworks
* On-site gym plus personal training available (membership applies)
* On-site nursery, restaurants and coffee bar
* 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff
* Free parking
About You
To be successful in this role you will need to have the following experience:
* Proven experience of leading technical teams within an IT operations environment, with accountability for service outcomes and team performance.
* The ability to bring together Infrastructure Operations Engineers from different operational disciplines (Operations Centre and Platforms) to build a cohesive and collaborative shift team.
* Strong operational judgement, with experience of overseeing monitoring, alerting and incident response for live, customer facing services.
* A clear leadership style that sets direction, supports others and maintains focus on priorities, even in high pressure or ambiguous situations.
* Excellent communication skills, enabling you to work effectively with engineers, peers and stakeholders, and to ensure shared understanding and joined up working.
How to Apply
👉 Read the full description and apply at CS Jobs using the link provided.
This vacancy closes at 23:55 on Sunday 31st May 2026
Salary description
£44241.00 - £44241.00 per year