Customer Success Executive

Salary: £30,000 to £35,000 (Negotiable Depending on Experience)
Office-based role with free parking
Free lunch and seriously good coffee!
23 days holiday plus bank holidays (and extra 2 Days for length of service), plus your Birthday off - because you deserve it!
Employee bonus scheme (GBS) that looks after you.
An incredible culture where people are valued, change is welcomed, and everyone has a voice. Recruiting on behalf of an amazing company with fantastic growth plans and a culture you'll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you're full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

The Role:

You'll be the heartbeat of the Customer Success team - the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you'll handle it all with flair and care.

Manage customer communication across email, phone, WhatsApp, and live chat.
Process orders with precision and speed.
Work closely with the projects team to keep everything running smoothly and on time.
Bring warmth and personality back into customer service - no robotic replies here!
Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm. Who You Are:

A superstar communicator with excellent phone and email manners.
Obsessed with detail and delivering the best customer experience.
Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.
Bonus points if you know a bit about construction - but it's not essential!
A self-motivated, vibrant personality who's ready to step up and shine. This isn't just a job - it's a chance to be part of something special. If you're ready to bring your energy, passion, and attention to detail to a company that's going places, we want to meet you!

IND25