Location: Liverpool Street, City of London
Hours: 42 hours per week (12-hour shifts, rotating day & night schedule)
Shift Times: 7:30pm–7:30am / 7:00am–7:00pm (subject to change)
Salary: £31,000 per annum
Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for London's most prestigious residential developments. We are currently seeking a polished and highly adaptable Float Concierge to join a landmark luxury residence.
This is an excellent opportunity for a service-led professional with experience in five-star hotels, private members clubs, or high-end residential developments. The role will primarily cover night shifts, with flexibility to support day operations when required, ensuring a seamless 24-hour concierge service for residents.
Key Responsibilities:
Deliver a consistently warm, professional, and personalised service to residents, guests, and visitors
Act as a central point of contact for all resident interactions, managing requests via phone, app, email, and in person
Provide tailored lifestyle and local recommendations, coordinating bookings and bespoke services where required
Maintain the safety and security of the building through regular patrols, monitoring access, and following all procedures
Carry out internal and external inspections, reporting and escalating any maintenance, health, or safety concerns
Manage all parcel, post, and delivery processes, ensuring accurate logging and timely resident communication
Maintain precise records for keys, fobs, access cards, and visitor logs in line with security protocols
Respond effectively to incidents or emergencies, acting as the main point of contact during night shifts when senior management is not present
Assist with onboarding and training of new team members where required
Ensure all front-of-house and communal areas are maintained to impeccable standards at all times
Keep detailed daily logs of incidents, requests, and shift handovers, ensuring continuity of service
Adhere to all health & safety procedures, including fire safety, manual handling, and emergency protocols
Candidate Requirements:
Minimum 2 years' experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, private members club, or high-end residential development.
Experience working night shifts or in a 24-hour operation is highly desirable
Highly organised, reliable, and adaptable with the ability to work across both day and night shifts.
Proactive and intuitive approach to service, with strong attention to detail
Confident using concierge or property management systems such as SPIKE, BuildingLink, or similar
Eligible to work in the UK
Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding
Salary description
£31000.00 - £31000.00 per year