Research & Insights Manager

Research & Insight Manager

East Leake / Hybrid

At Saint-Gobain Interior Solutions UK & Ireland we are looking for a Research & Insight Manager to join our Customer Experience function to help shape strategic decision-making through customer insight and evidence-led thinking.

This is a newly created role with real visibility and influence across the business. You'll become the driving force behind our customer insight capability - owning our Voice of the Customer programme, leading research initiatives, and helping stakeholders turn complex data into meaningful commercial actions. Working closely with transformation, commercial and operational teams, you'll play a key role in supporting our Lead & Grow strategy through insight-led decision making.

Saint Gobain UK & Ireland is a worldwide leader in light and sustainable construction. Interior Solutions brings together some of the UK's best-known interior building solution brands, delivering innovative products and systems that improve wellbeing, performance and sustainability in the built environment.

This role is based at our Head Office in East Leake with option to work hybrid.

What we're looking for:

Experience designing and delivering customer research programmes, either agency-side or client-side
Strong survey design and customer feedback management experience, ideally using tools such as Medallia or similar platforms
Excellent analytical skills with the ability to combine multiple qualitative and quantitative data sources into clear commercial insights
Confident stakeholder management skills with the ability to influence and challenge objectively using evidence and insight
Knowledge of GDPR, research ethics and data governance, alongside experience using reporting and visualisation tools such as Power BIWhat you will be doing:

Leading and evolving our Voice of the Customer programme and annual research roadmap
Managing external research agencies and delivering ad-hoc surveys aligned to critical business priorities
Analysing customer feedback, CRM data and operational trends to identify actionable themes and growth opportunities
Creating insight dashboards, presentations and reporting that help leaders make informed commercial decisions
Partnering with teams across the business to connect customer insight with transformation activity, operational improvement and strategic growth initiatives

Are Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen