Resident liaison officer - North London

Resident Liaison Officer

Enfield
£31,500 + £5,000 Car Allowance

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield.

This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives.

Key Responsibilities

Acting as the main point of contact for residents throughout bathroom installation works
Carrying out resident visits and pre-start meetings before works commence
Managing resident expectations and providing regular updates throughout the project
Handling complaints, queries, and access arrangements in a professional and timely manner
Supporting vulnerable tenants and escalating safeguarding concerns where required
Coordinating appointments to minimise delays and maximise programme efficiency
Liaising closely with site managers, operatives, subcontractors, and council representatives
Maintaining accurate records, resident feedback, and property information
Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved

Requirements

Previous experience working as a Resident Liaison Officer within social housing or planned works
Strong communication and customer service skills
Experience dealing with vulnerable residents and challenging situations
Ability to work independently and manage a busy workload
Good IT skills including Microsoft Office
Full UK driving licence preferred

Package

Salary: £31,500
£5,000 Car Allowance
Opportunity to work on a major council refurbishment programme
Supportive team environment with career progression opportunities