Why Apply?
Strong, close knit, experienced team which is supportive with strong team spirit.
Highly successful global technology business, which is scaling at pace.
Organization which rewards employees who go above and beyond, as well as offering opportunities for internal advancement. They actively want you to grow a long-term, rewarding career.
Wonderful company culture, driven, open and people orientated.
Dynamic, fast paced environment, with real ownership of your team.
About the Role:
As a Customer Order Fulfillment Team Manager, you will be responsible for leading and optimizing the end-to-end customer order fulfillment process. You will manage a team of order fulfillment professionals, driving operational excellence, ensuring timely and accurate order delivery, and fostering strong customer relationships. This is a leadership role that requires a strategic mindset, strong management skills, and a passion for process improvement.
Role Responsibilities:
Team Leadership & Management:
Lead, mentor, and develop a high-performing team of order fulfillment specialists.
Manage team performance, set goals, provide regular feedback, and conduct performance reviews.
Foster a collaborative and results-oriented team environment.
Recruit, train, and onboard new team members.
Order Fulfillment Process Oversight:
Oversee the entire order fulfillment process, from order receipt to delivery and invoicing, ensuring efficiency and accuracy.
Develop and implement standard operating procedures (SOPs) for order fulfillment activities.
Identify and resolve complex order-related issues, escalating as necessary.
Ensure compliance with all relevant regulations and company policies.
Process Improvement & Optimization:
Analyze order fulfillment processes, identify areas for improvement, and implement solutions to enhance efficiency and accuracy.
Lead and participate in process improvement initiatives, leveraging data and analytics.
Utilize data and analytics to monitor trends and make data-driven decisions.
Performance Management & Reporting:
Establish and monitor key performance indicators (KPIs) for order fulfillment.
Track and report on order fulfillment performance, providing insights and recommendations to improve results.
Prepare and present reports to senior management, highlighting achievements and areas for improvement.
Cross-Functional Collaboration:
Collaborate effectively with Sales, Manufacturing, Engineering, Logistics, Finance, and other departments to ensure seamless order fulfillment.
Build and maintain strong relationships with key stakeholders.
Participate in cross-functional projects and initiatives.
Customer Relationship Management:
Address and resolve escalated customer issues related to order fulfillment, ensuring customer satisfaction.
Proactively communicate with customers regarding order status and any potential delays.
Your Experience & Qualifications:
Bachelor's degree in a related field (e.g., Business Administration, Supply Chain Management) or equivalent experience.
8+ years of experience in order fulfillment, supply chain, or a related field, with at least 3 years in a leadership or management role.
Strong working knowledge of MRP/ERP systems, Kinaxis, Oracle and planning standards;
Advanced Excel skills with the ability to analyze large, complex datasets; strong PowerPoint skills for executive‑ready communication.
Knowledge of international trade and export/import regulations.
Project management experience.
This role supports the US market and operates on a 2pm to 10pm schedule and is a Hybrid role.
What We Offer:
Competitive salary and benefits package including a 10% shift allowance is provided as part of the overall package.
Opportunity to lead and shape the future of order fulfillment at a global technology leader.
A collaborative and supportive work environment.
Opportunities for professional development and growth
Salary description
£45000.00 - £65000.00 per year