A fast-growing online retail business operating across multiple brands, with ambitious plans to become a market leader in our sector. To support our continued growth, we are looking for an experienced and commercially minded Head of Operations to lead and develop our operational function.
This is a hands-on leadership role where you will oversee fulfilment, production, and third-party logistics operations, helping to drive performance, scalability, and continuous improvement across the business.
The Role
As Head of Operations, you will lead the operational teams at the Crewe site while also overseeing the 3PL network. You'll play a key role in shaping operational strategy, improving efficiencies, and ensuring an outstanding customer experience.
Key Responsibilities
Lead and develop the Operations team, creating a high-performance and customer-focused culture
Work closely with the leadership team to support and deliver the wider business strategy
Oversee all fulfilment operations including goods intake, inventory management, kitting, pick & pack, and dispatch
Manage on-demand production operations to ensure quality, efficiency, and service excellence
Identify and implement scalable process improvements, systems, and automation opportunities
Improve communication and collaboration across departments and external partners
Take ownership of operational budgets and P&L performance, ensuring strong cost control and productivity
Make key decisions around operational investment, resources, and equipment
Build strong relationships with suppliers, logistics providers, and key stakeholders
Analyse operational performance and present insights, results, and future initiatives to the wider business
About You
We are looking for an experienced operational leader who thrives in a fast-paced e-commerce environment and enjoys building efficient, scalable operations.
You will ideally have:
Significant experience leading operations within an e-commerce or multi-channel retail environment
Strong knowledge of order fulfilment, warehousing, logistics, and operational best practice
Experience managing or working with international fulfilment or 3PL partners
Strong commercial awareness with the ability to balance operational performance and customer experience
Excellent leadership skills with the ability to motivate, engage, and develop teams
A proactive and solutions-focused mindset with a passion for continuous improvement
Strong understanding of operational systems, technology, and process optimisation
Excellent organisational and project management skills with strong attention to detail
What's On Offer
Salary: £70,000-£88,000
28 days holiday plus your birthday off
Additional holiday entitlement with long service
Friendly and collaborative working environment
Monday to Friday working pattern (8am - 4pm)
Opportunity to play a key role in a growing and ambitious businessThis is an excellent opportunity for a driven operational leader looking to make a real impact within a growing business where your ideas, leadership, and expertise will directly influence future success.
BBBH36205
Salary description
£70000.00 - £80000.00 per year