Administrator

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team?
We're recruiting a administrator to join Buckinghamshire Talking Therapies. The role is a fixed term contract of 12 months.
Would you like to be part of a team that puts staff wellbeing and patient care at the heart of everything they do? If so, the Buckinghamshire Talking Therapies for anxiety and depression service has a great opportunity for you!
Want to know what it’s like to work for Buckinghamshire Talking Therapies? Open the ‘What it’s like to work for Buckinghamshire Talking Therapies’ pdf to see what our team members have to say!
Main duties of the job
Our administrators are a vital part of our team, with a large number of clients across the county we literally couldn’t provide high quality care without them; and that’s where you come in. If you have good keyboard, administration and computer skills along with a good telephone manner and enjoy liaising between team members and clients in a busy environment, then this is the opportunity for you.
As a valued team member we will support you to develop your skills and knowledge, there will be opportunities for you to obtain further qualifications as well as your yearly personal development review.
If you enjoy working in a fast paced environment, have a flexible approach and the ability to adapt to changing priorities, this role is an excellent opportunity to develop your skills within a fast moving and supportive environment.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We are a nationally recognized, high-performing, and innovative service. Visit our bucks talking therapies website to find out how we support over 11,000 adults to manage their common mental health difficulties.
Staff wellbeing is a top priority - We have a very active, award winning, in- service wellbeing team and take a pride in our supportive, collaborative, and productive culture.
There may be opportunities for flexible or hybrid working if appropriate, and this would be subject to service need.
Buckinghamshire Talking Therapies have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.
We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.
For further information, please read the attached Job Description and Person Specification.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Essential criteria
* Proven experience of working in an administrative role
* Proven experience of dealing with the public in a polite and effective manner
* Proven experience of working within a team
* Ability to “type and talk” in order to take referral information and process referrals accurately and efficiently
* Ability to use Office computer programs including Excel, Word and Outlook
* Ability to communicate with all levels of staff in a confident and effective way
* Ability to produce good quality written communication
* Organisational skills/managing diary systems and tracking information
* Attention to detail
* Excellent telephone manner and professional approach
* 'A' Level/ relevant NVQ III standard or equivalent/previous experience in an Administration Assistant role
Desirable criteria
* Experience of working in a healthcare environment
* Experience analysing data and interpreting information
* Experience of using clinical systems such as RIO and PCMIS
* Desire to attend courses relating to role as appropriate