This role will act as the first point of contact for tenants and customers, providing advice and administrative support across a range of housing management matters including tenancy queries, anti-social behaviour, rent arrears, Right to Buy and Mutual Exchange cases.
Key duties include:
Supporting Housing Officers with customer enquiries and tenancy matters
Managing administrative processes and maintaining accurate records
Assisting with Right to Buy and Mutual Exchange applications, including property inspections
Providing excellent customer service and helping to resolve issues efficiently
Carrying out occasional site visits when required
The ideal candidate will have:
Previous administration or housing experience
Strong communication and customer service skills
The ability to handle sensitive situations professionally
Good organisational skills and attention to detail
A full UK driving licence and access to a vehicle for business use
This is a long-term sickness cover position with the potential for extension. Candidates will be required to work from Whitwick Business Centre, Coalville
Salary description
£13.29 - £15.75 per hour