Location: Hinckley
Salary: £31,000
Contract: Permanent, full-time
Hours: 37.5 hours per week
Role Overview
We are recruiting an experienced and driven Senior Employment Coach to support delivery across the Restart programme in Hinckley.
As a Senior Employment Coach, you will play a key role in driving performance across the contract, managing participant journeys from job start through to sustained outcomes. You will focus on key priority groups including in-work support, rapid response cases and disengaged participants, while also supporting wider team performance and delivery.
This is a hands-on leadership role where you will support Employment Coaches, work closely with Jobcentre Plus and stakeholders, and ensure high standards of service delivery, compliance and participant engagement are maintained.
Key Responsibilities
Participant Management & Performance
· Manage participant journeys from job start through to sustained outcome achievement
· Deliver in-work support, monitor progression and provide rapid response interventions
· Manage disengaged participant caseloads, including re-engagement activity with Jobcentre Plus
· Support participants to sustain employment and achieve long-term outcomes
Team Support & Leadership
· Conduct weekly caseload reviews with Employment Coaches to track performance
· Provide day-to-day support, guidance and problem-solving across the team
· Deliver team cover where required, including stand-in support for senior roles
· Support the Contract Lead with recruitment and onboarding of new staff
Stakeholder & Partnership Working
· Build and maintain strong relationships with Jobcentre Plus and local stakeholders
· Conduct regular meetings with JCP, including three-way discussions to support participant engagement
· Support the creation of a welcoming and engaging centre environment to drive attendance
Administration, Targets & Compliance
· Maintain accurate records, reports and data in line with contract requirements
· Support administrative functions, including participant expenses and resource management
· Ensure delivery aligns with contract KPIs, quality standards and compliance frameworks
· Contribute to continuous improvement and operational performance
Essential Criteria
· Experience delivering within a welfare-to-work or employability programme
· Proven experience managing participant caseloads and driving outcomes
· Strong understanding of Restart or similar DWP-funded provision
· Experience supporting or mentoring staff within a team environment
· Strong stakeholder engagement skills, particularly with Jobcentre Plus
· Excellent organisational and time-management skills
· Strong communication, influencing and relationship-building ability
· Confident using IT systems including MS Office and case management systems
· Ability to work in a target-driven and performance-focused environment
Desirable Criteria
· Experience in a Senior Employment Coach or Team Leader capacity
· Knowledge of compliance, audit and quality frameworks within employability programmes
· Qualifications in IAG, coaching or employability support
Personal Attributes
· Resilient and solution-focused
· Professional with strong integrity
· Empathetic and supportive in approach
· Proactive and able to lead by example
· Collaborative and team-focused
Additional Information
· Role requires flexibility to support service delivery needs
· Enhanced DBS check may be required
How to Apply
For more information or to apply for the Senior Employment Coach role, please contact:
Robert Rowe (phone number removed) (url removed)
Salary description
£31000.00 - £31000.00 per year