Tenancy Sustainment Officer

Tenancy Sustainment Officer
Leyland
Full Time
Temporary – 6 Months
A respected Housing Association in Leyland is looking to recruit an experienced Tenancy Sustainment Officer to support vulnerable tenants and help sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies. THE ROLE
The Tenancy Sustainment Officer will deliver high-quality tenancy support services to new and existing tenants, helping customers maintain stable and sustainable tenancies while promoting independence and preventing tenancy breakdown.
Key duties of the role include:
Completing pre-tenancy affordability and sustainability assessments
Managing a caseload of tenants requiring tenancy sustainment support
Developing, monitoring, and reviewing tailored support plans
Supporting vulnerable tenants with complex needs through one-to-one, telephone, and crisis support
Working closely with internal departments and external agencies including DWP, social services, and voluntary organisations
Identifying safeguarding concerns and escalating issues appropriately
Assisting tenants with welfare benefit claims, budgeting, and income maximisation
Promoting arrears prevention and supporting tenancy sustainment initiatives
Maintaining accurate case records and monitoring support outcomes
Encouraging customer engagement and reducing tenancy failures and abandonmentsTHE CANDIDATE
The successful candidate will have previous experience working within a tenancy sustainment, housing support, homelessness, or tenancy management setting, supporting vulnerable individuals and customers with complex needs.
The ideal candidate will also have:
Experience working within social housing, supported housing, or tenancy support services
Knowledge of welfare benefits, income maximisation, and financial inclusion support
Understanding of safeguarding procedures and risk assessment processes
Experience working in partnership with statutory and voluntary sector agencies
Strong communication, organisation, and case management skills
The ability to work independently and manage a varied caseload effectively
A full UK driving licence and access to a vehicle for business useTHE CONTRACT
Working Hours
Full Time – 37 Hours per Week
Length of Contract
3 Month Contract
Rate
The pay for the role is £19.62 per hour LTD company rate. The PAYE equivalent is £16.73 per hour, inclusive of holiday pay. HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate