Customer Service Administrator

Customer Service Administrator

Location: Bedford (Onsite with parking)
Salary: £30,000 - £32,000 per annum
Hours: Monday to Friday, 8:30am – 5:00pm or 9:00am – 5:30pm; Friday finish at 3:00pm
Holidays: 25 days annual leave plus Bank Holidays
Benefits: Health cash plan, Perkbox, annual company performance bonus

Our growing client is seeking a motivated Customer Service Administrator with experience in customer service, contact centres, or client-facing roles. You will be the first point of contact for customers, delivering exceptional service through managing enquiries, resolving issues efficiently, and ensuring a positive experience across phone, email, online platforms, and face-to-face interactions when required.

What you'll be doing: 

Process and manage sales orders received via email, ensuring adherence to scheduled dispatch dates.
Handle incoming telephone and email enquiries, providing information on order progress, product pricing, and availability.
Communicate accurately and promptly with customers, confirming purchase orders and schedule updates.
Proactively manage customer complaints in line with company procedures, taking appropriate action to resolve issues while maintaining excellent customer support.
Maintain digital filing of all sales order, billing, shipping, and customs documentation.
Ensure confidentiality and compliance with data protection guidelines.
Update customers with shipping notifications, tracking details, and proof of delivery (POD).
Raise and print delivery notes for dispatch to accompany outgoing orders.

What We’re Looking For:

Proven experience in a customer service, contact centre, or similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a calm, patient, and professional demeanor.
- Ability to work efficiently under pressure and manage challenging conversations.
- Proficient computer skills including Microsoft Office and email platforms.
- Strong organisational skills with great attention to detail.
- Sound knowledge of customer service principles and best practices.

If you are a dedicated customer service professional seeking a rewarding role in a supportive environment, we would love to hear from you. Apply today to join a dynamic team in Bedford!

Thank you for your interest in this vacancy, which is being advertised by Siamo Bedford, who are acting as an employment agency / business. 
   
One of our Recruitment Specialists will now review your application. Due to the high volume of applications Siamo Recruitment receive, it is with regret we are unable to respond to all candidates directly