Customer Service Administrator

Despatch Administrator

Location: Clevedon, North Somerset

Hours: 40 hours per week
08:45 to 16:45 Monday to Thursday
08:45 to 16:00 Friday with early finish

Salary: Competitive, available on application

Contract: Permanent

We are recruiting for a Despatch Administrator to join a growing food manufacturing business at their Clevedon site. This role sits within the Supply Chain team and reports to the Inside Sales Team Leader.

Key Responsibilities of a Despatch Administrator:

* Deliver a high level of customer service, liaising with customers and suppliers

* Process sales and purchase orders efficiently

* Manage customer expectations and ensure deliveries are on time and in full

* Respond promptly to customer queries and orders

* Coordinate despatch of goods with logistics providers and hauliers

* Prepare despatch documentation

* Manage and coordinate third party storage

Key Skills of a Customer Service & Despatch Administrator:

* Previous experience in customer service and/or despatch

* Strong attention to detail and ability to work in a fast-paced environment

* Confident communicator and effective team player

* Competent in Microsoft Office including Word, Excel and Outlook

* GCSE Maths and English (or equivalent) at Grade B or above

* Excellent time management and flexible approach

* Full Right to Work in the UK

* Full clean driving licence

Benefits:

* Auto-enrolment pension scheme (3% employer, 5% employee)

* WPA Healthcare NHS Top-up Scheme after probation

* Death in Service benefit

* Employee Benefits Scheme and Employee Assistance Programme

* Generous holiday entitlement increasing with service