*This is a temporary position*
Key Role
We are seeking an experienced and commercially aware freight forwarder to support our Customer Excellence team on a temporary contract basis. This role requires strong multimodal freight experience, with a particular focus on road freight operations and food logistics.
The successful candidate will be responsible for quoting, pricing, shipment coordination and operational support across domestic and international movements.
Key Responsibilities
Operations
- Manage and coordinate multimodal freight operations,
- Prepare competitive customer quotations and pricing solutions.
- Support day-to-day freight forwarding operations from booking through to delivery.
- Liaise with hauliers, shipping lines and customers.
- Monitor shipments and proactively resolve operational issues and delays.
- Ensure compliance with food transport requirements and relevant regulations.
- Build and maintain strong relationships with carriers, suppliers and customers.
Compliance
- Ensure full compliance with company policies, including credit control and operational procedures
- Maintain accurate and complete records within CargoWise and associated systems
- Escalate any risks, issues, or non-conformances appropriately
Communication
- Ongoing communication with the Director of Customer Excellence and wider operations team
- Regular interaction with clients, partners, and suppliers as required
Skills & Experience
- Strong multimodal operational experience, including full documentation and process knowledge
- Understanding of UK and European road freight operations
- Experience working within food logistics or FMCG supply chains is preferred
- Proven ability to manage shipments end-to-end with a high level of accuracy and attention to detail
- Ability to take ownership and work independently within a fast-paced environment
- Strong problem-solving skills and a proactive approach to resolving issues
- CargoWise experience preferred
- Strong team player with a collaborative approach