Up to £31,000 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent
Our client, a global manufacturer based in Haydock, Merseyside is currently recruiting for a permanent Customer Support Coordinator.
The role:
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Key responsibilities:
Accurate entry and processing of customer orders using SAP
Establish and maintain regular communication with customers via telephone and email resolving queries and providing updates.
Screening of sales enquiries.
To become familiar with the product lines and their applications and make recommendations as appropriate.
To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
To update customer information of the prevailing customer CRM systems.
Claims and returns processing.
Booking shipments with freight providers.
Order management to ensure delivery in full and on time.
Follow-up on required product licences and ensure relevant documentation is completed.Person Requirements:
Experience in customer support or a customer service role
In-depth understanding of the Order to Cash process
Working knowledge of SAP
Proactive approach to resolving issues and a continuous improvement mindset.
Strong verbal and written abilities, as well as excellent listening and feedback skills.
Attention to detail.Please apply in the first instance with a copy of your CV
INDKM
Salary description
£25000.00 - £31000.00 per year