We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects.
Key Responsibilities
- Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
- Build positive relationships with residents to ensure a high level of customer satisfaction
- Keep residents informed about project timelines, upcoming works, and any disruptions
- Coordinate access to properties for inspections, surveys, and construction works
- Maintain accurate records of resident interactions and communications
- Support vulnerable residents and escalate issues where necessary
- Work closely with site teams, contractors, and housing management to ensure smooth project delivery
- Organise and attend resident meetings, drop-in sessions, and community events
Requirements
- Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)
- Strong communication and interpersonal skills
- Ability to handle sensitive situations with professionalism and empathy
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and basic IT systems
Desirable
- Experience working on refurbishment or planned maintenance projects
- Knowledge of social housing regulations and tenant engagement practices
What We Offer
- Competitive salary/package
- [Company benefits – e.g., pension, holiday allowance, training opportunities]
- Supportive and collaborative working environment